Privacy Policy

Last updated: October 11, 2026

This Privacy Policy explains what personal information Luxenmart collects, how we use it, who we share it with and the choices you have. Luxenmart.com is operated by Luxen LLC, 401 Cornell Drive, Suite J5, Wilmington, DE 19801, United States (“we”, “us”, “our”).

1. Information we collect

Information you give us

  • Order details: name, email address, phone number, billing and shipping address, and the products you buy.
  • Account details (if you create an account): username, password and saved addresses.
  • Messages: anything you send us by email or through our contact form, and reviews you post.

Payment information. Payments by PayPal, credit or debit card, Apple Pay or Google Pay are processed by PayPal. We do not see or store your full card number.

Information collected automatically

  • IP address, browser and device type, pages and products viewed, and how you arrived at our site.
  • Cookies and similar technologies (see section 5).

2. How we use your information

  • To process and deliver your order, and to send order and shipping updates.
  • To handle returns, refunds and support requests.
  • To prevent fraud and keep the site secure.
  • To understand how the site is used and improve it.
  • To show ads for our products on other platforms, where you have allowed this.
  • To send marketing emails, only if you have opted in. You can unsubscribe at any time.
  • To comply with legal obligations, such as tax and accounting rules.

3. Who we share it with

We do not sell your personal information for money. We share it only with service providers that help us run the store:

  • PayPal: payment processing.
  • Shipping carriers and our fulfillment partners in the US, China, Australia, Canada and the United Arab Emirates: to pack and deliver your order. They receive your name, shipping address and, where needed, your phone number.
  • Our web hosting and email providers: to run the site and send emails.
  • Google (Google Analytics, reCAPTCHA): site statistics and spam protection.
  • Advertising partners such as Pinterest, and where enabled, Meta (Facebook/Instagram) and TikTok: to measure and show our ads. This uses cookies or similar technologies and only runs where you have allowed it.
  • Authorities: if required by law.

Some of these providers are located outside your country, including in the United States. Where required, we rely on appropriate safeguards for these transfers.

4. How long we keep it

  • Order records: as long as required for tax and accounting purposes (usually up to 7 years).
  • Account information: until you delete your account or ask us to delete it.
  • Cart contents for returning visitors: up to 30 days.
  • Reviews: until you ask us to remove them.

5. Cookies

We use cookies that are needed for the store to work, such as your cart and login. With your consent, we also use analytics and advertising cookies. You can change your choices at any time through the cookie banner, and you can block or delete cookies in your browser settings. Blocking necessary cookies may stop the cart and checkout from working.

6. Your rights

Depending on where you live, including the European Economic Area, the United Kingdom and US states such as California, you may have the right to:

  • access the personal information we hold about you;
  • correct or delete it;
  • receive a copy of it;
  • object to or restrict certain uses, including opting out of targeted advertising;
  • withdraw consent at any time.

To make a request, email [email protected]. We reply within 30 days and will not treat you differently for using your rights. You may also complain to your local data protection authority.

7. Security

Our site uses HTTPS encryption, and payments are handled by PayPal. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

8. Children

Our store is not intended for children under 16, and we do not knowingly collect their personal information.

9. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

10. Contact us

Luxen LLC
401 Cornell Drive, Suite J5, Wilmington, DE 19801, United States
Email: [email protected]