Delivery Policy
Last updated: October 11, 2026
This page explains how and when your Luxenmart order is delivered. Luxenmart is operated by Luxen LLC.
1. Processing time
We process orders within 3–5 business days (Monday–Friday, excluding US public holidays). When your order ships, you’ll get an email with a tracking number. You can also check its status on our Track Your Order page.
2. Delivery times
Delivery times start when your order ships:
| Destination | Estimated delivery |
|---|---|
| United States | 12–15 business days |
| All other countries (for example Canada, Australia, the UK, Sweden and the rest of Europe) | 15–20 business days |
These are estimates, not guarantees. Actual times depend on your location, the carrier, customs and the other factors described in section 6.
3. Where your order ships from
Most orders ship from our US warehouse. If an item is out of stock in the US, it may ship from one of our partner warehouses in China, Australia, Canada or the United Arab Emirates. If your order ships from outside your country, we’ll tell you by email. If an order contains several items, they may arrive in separate packages on different days.
4. Shipping costs
Shipping costs, if any, are shown at checkout before you pay.
5. Customs, duties and taxes
International orders may be charged import duties or taxes by the destination country. These charges depend on your country’s rules and are paid by the customer to the carrier or customs office; they are not included in our prices. Luxenmart is not responsible for delays caused by customs inspections. If you refuse to pay duties and the package is returned to us, we will refund the item price minus the original and return shipping costs.
6. Delays beyond our control
Once a package is handed to the carrier, delivery depends on transport and postal services we don’t control. Delivery may take longer than the times above because of events beyond our reasonable control, including but not limited to:
- severe weather and natural disasters (storms, hurricanes, floods, snow, earthquakes, wildfires);
- flight delays or cancellations, shipping and port delays, vessel or vehicle breakdowns;
- customs inspections and holds;
- strikes or labor disputes at carriers, ports, airports or postal services;
- pandemics, epidemics, quarantines and public-health restrictions;
- war, terrorism, civil unrest, embargoes or sanctions;
- government orders, border closures or changes in import/export rules;
- outages or failures at carriers or other third-party providers;
- peak seasons and public holidays (for example Black Friday, Christmas and Chinese New Year).
In these cases:
- Delivery estimates are extended for as long as the event lasts. Delays caused by these events are not by themselves grounds for a refund or compensation, and we are not liable for indirect costs caused by the delay.
- We will keep you informed and help you track your package with the carrier.
- The “items that don’t arrive” period in our Refund & Return Policy is extended by up to 15 business days.
- If a package is confirmed lost or doesn’t arrive after this extended period, you will still get a replacement or a full refund.
7. Shipping address
Please check your shipping address carefully at checkout. If you notice a mistake, email us as soon as possible. We can update the address any time before the order ships. If a package can’t be delivered because the address you gave is wrong or incomplete, we will help you redirect it where the carrier allows, but extra shipping costs are paid by the customer.
8. Changes and cancellations
You can change or cancel your order for a full refund any time before it ships. After it ships, see our Refund & Return Policy.
9. Contact us
Luxen LLC
401 Cornell Drive, Suite J5, Wilmington, DE 19801, United States
Email: [email protected]
Support hours: Monday–Friday, 9:00–17:00 ET
We reply within 3 business days.